Frequently asked questions

I do not accept returns; all sales are FINAL. I do my utmost to ensure that your artworks are packaged carefully and arrive safely at their destination. All sent items are insured and sent as Tracked and Signed-for. In case of them arriving damaged, please keep all packaging and contact me with your order number for further instructions. You MUST PHOTOGRAPH the damaged package before opening, as well as the item, if damaged too. The damaged items can be exchanged or refunded (as the item's cost minus shipping, minus refund processing fee) in exceptional circumstances but please contact me first prior to asking so. Please also contact me as soon as possible if you need to cancel your order. Processing a refund can take up to 7-10 business days and WILL incur a fee, which is the item's cost minus shipping, minus refund processing fee. I am here to help make your online art purchasing experience a success. If you cannot find the answers to any questions you may have, please contact me and I will be more than happy to answer your questions directly and solve any issues as quickly and conveniently as possible. I look forward to working together to bring my artworks to you.